If you wish to cancel your order:
- you can notify us by email to ‘firstname.lastname@example.org’ before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with the points below.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
- in the event that the product has been used or soiled
- any products that we have been made or customised specifically for you
The provisions of this policy do not affect your statutory rights.